Refund policy

Last Updated: October 10, 2026

We hope you love the pieces you select from Valerie & Luxe. If something isn’t quite right, we want the return process to be thoughtful and straightforward.

Please review the following policy before initiating a return.

Return Eligibility

Eligible items may be returned within 14 days of confirmed delivery.

To be eligible for a return, merchandise must be:

  • Unworn, unused, and in its original condition
  • Free from signs of wear, damage, fragrance, cosmetics, or alteration
  • Returned with all original tags, pouches, boxes, or packaging included with the product
  • Accompanied by proof of purchase or the applicable order number

Items that do not meet these conditions may not be eligible for a refund.

Please contact us at info@lookliveluxe.com before sending a return. Merchandise returned without following our return instructions may experience delays in processing.

Non-Returnable Items

For hygiene, product integrity, or other applicable reasons, certain items may not be eligible for return, including:

  • Earrings that have been worn, tried on, or removed from protective/hygienic packaging, where applicable
  • Gift cards
  • Personalized or customized products
  • Items specifically identified as final sale
  • Items damaged through wear, misuse, improper storage, or failure to follow recommended jewelry-care instructions

Sale or promotional merchandise is returnable unless it is specifically identified as Final Sale at the time of purchase.

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.

Starting a Return

To request a return, contact:

info@lookliveluxe.com

Please include your:

Order number
Name associated with the order
Item(s) you would like to return
Reason for the return

If your return is eligible, we will provide instructions for sending the merchandise back.

Return Shipping

Unless the return is the result of an incorrect or qualifying defective item sent by Valerie & Luxe, customers are responsible for applicable return shipping costs.

Original shipping charges are non-refundable except where required by law or where Valerie & Luxe determines that an error occurred with your order.

We recommend using a trackable shipping method for returns. Valerie & Luxe is not responsible for merchandise lost or damaged while being returned to us when the customer arranges the return shipment.

International Returns

International customers may request a return subject to the eligibility requirements above and any mandatory consumer rights applicable in their location.

Unless otherwise required by applicable law or the return results from an error by Valerie & Luxe, international customers are responsible for return shipping costs and any applicable customs, duties, taxes, brokerage fees, or other charges associated with the return.

Customs duties, import taxes, and related charges originally paid to governments, carriers, or other third parties may not be refundable by Valerie & Luxe.

Please contact us before returning an international order so that we can provide the appropriate return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged upon arrival, appears defective, or is different from what you ordered, contact us at info@lookliveluxe.com within 5 days of delivery.

Please include your order number and clear photographs showing the item and, where relevant, its packaging.

We will review the issue and determine the appropriate resolution, which may include replacement, refund, or another remedy as appropriate.

Damage resulting from normal wear, accidents, improper care, misuse, alterations, or failure to follow applicable care instructions is not considered a product defect.

Refunds

Once your return is received, we will inspect the merchandise and notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution or payment provider to post the refund to your account. Processing times vary by provider.

Original shipping charges are not refundable unless otherwise stated or required by applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please initiate a return for your eligible original purchase and place a new order for the desired piece. Because availability may be limited, we cannot guarantee that another item will remain in stock.

Order Cancellations

We begin preparing orders as quickly as possible.

If you need to request a cancellation, please contact us promptly at info@lookliveluxe.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or fulfillment.

Orders that have already shipped cannot be canceled and will instead be subject to this Return & Refund Policy.

Gifts

If you received an item as a gift, please contact us with the original order information when available.

Approved refunds are generally issued to the original payment method. Where available, we may offer another resolution for gift recipients at our discretion and subject to applicable law.

Questions?

We’re happy to assist with questions regarding your order.

Valerie & Luxe
Operated by LOOKLIVELUXE Co., LLC
valerieandluxe.com
info@lookliveluxe.com
Florida, United States